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A propos de charlestop

Charles, Homme, 31 ans
Saint-Jérôme, Laurentides, Québec, Canada
Etait en ligne il y a plus d'un mois

En savoir plus

Description

LOl descripton élimiter

Milling Turning
G00 Positioning in Rapid G00 Positioning in Rapid
G01 Linear Interpolation G01 Linear Interpolation
G02 Circular Interpolation (CW) G02 Circular Interpolation (CW)
G03 Circular Interpolation (CCW) G03 Circular Interpolation (CCW)
G04 Dwell G04 Dwell
G07 Imaginary axis designation G07 Feedrate sine curve control
G09 Exact stop check . .
G10 Program parameter input G10 Data setting
G11 Program parameter input cancel G11 Data setting cancel
G12 Circle Cutting CW . .
G13 Circle Cutting CCW . .
G17 XY Plane G17 XY Plane
G18 XZ Plane G18 XZ Plane
G19 YZ Plane G19 YZ Plane
G20 Inch Units G20 Inch Units
G21 Metric Units G21 Metric Units
G22 Stored stroke limit ON G22 Stored stroke check function ON
G23 Stored stroke limit OFF G23 Stored stroke check function OFF
. . G25 Spindle speed fluctuation detection OFF
. . G26 Spindle speed fluctuation detection ON
G27 Reference point return check G27 Reference point return check
G28 Automatic return to reference point G28 Automatic Zero Return
G29 Automatic return from reference point G29 Return from Zero Return Position
G30 Return to 2nd, 3rd, 4th reference point G30 2nd reference point return
G31 Skip function G31 Skip function
. . G32 Thread cutting
G33 Thread cutting . .
G34 Bolt hole circle (Canned Cycle) G34 Variable lead thread cutting
G35 Line at angle (Canned Cycle) . .
G36 Arc (Canned Cycle) G36 Automatic tool compensation
G40 Cutter compensation Cancel G40 Tool Nose Radius Compensation Cancel
G41 Cutter compensation Left G41 Tool Nose Radius Compensation Left
G42 Cutter compensation Right G42 Tool Nose Radius Compensation Right
G43 Tool Length Compensation (Plus) . .
G44 Tool Length Compensation (Minus) . .
G45 Tool offset increase . .
G46 Tool offset decrease G46 Automatic Tool Nose Radius Compensation
G47 Tool offset double increase . .
G48 Tool offset double decrease . .
G49 Tool Length Compensation Cancel . .
G50 Scaling OFF G50 Coordinate system setting and maximum rpm
G51 Scaling ON . .
G52 Local coordinate system setting G52 Local coordinate system setting
G53 Machine coordinate system selection G53 Machine coordinate system setting
G54 Workpiece Coordinate System G54 Workpiece Coordinate System
G55 Workpiece Coordinate System 2 G55 Workpiece Coordinate System 2
G56 Workpiece Coordinate System 3 G56 Workpiece Coordinate System 3
G57 Workpiece Coordinate System 4 G57 Workpiece Coordinate System 4
G58 Workpiece Coordinate System 5 G58 Workpiece Coordinate System 5
G59 Workpiece Coordinate System 6 G59 Workpiece Coordinate System 6
G60 Single direction positioning . .
G61 Exact stop check mode G61 Exact stop check mode
G62 Automatic corner override G62 Automatic corner override
G63 Tapping mode G63 Tapping mode
G64 Cutting mode G64 Cutting mode
G65 Custom macro simple call G65 User macro simple call
G66 Custom macro modal call G66 User macro modal call
G67 Custom macro modal call cancel G67 User macro modal call cancel
G68 Coordinate system rotation ON G68 Mirror image for double turrets ON
G69 Coordinate system rotation OFF G69 Mirror image for double turrets OFF
G70 Inch Units G70 Finishing Cycle
G71 Metric Units G71 Turning Cycle
G72 User canned cycle G72 Facing Cycle
G73 High-Speed Peck Drilling Cycle G73 Pattern repeating
G74 Counter tapping cycle G74 Peck Drilling Cycle
G75 User canned cycle G75 Grooving Cycle
G76 Fine boring cycle G76 Threading Cycle
G77 User canned cycle . .
G78 User canned cycle . .
G79 User canned cycle . .
G80 Cancel Canned Cycles G80 Canned cycle for drilling cancel
G81 Drilling Cycle . .
G82 Counter Boring Cycle . .
G83 Deep Hole Drilling Cycle G83 Face Drilling Cycle
G84 Tapping cycle G84 Face Tapping Cycle
G85 Boring Cycle . .
G86 Boring Cycle G86 Face Boring Cycle
G87 Back Boring Cycle G87 Side Drilling Cycle
G88 Boring Cycle G88 Side Tapping Cycle
G89 Boring Cycle G89 Side Boring Cycle
G90 Absolute Positioning G90 Absolute Programming
G91 Incremental Positioning G91 Incremental Programming
G92 Reposition Origin Point G92 Thread Cutting Cycle
G93 Inverse time feed . .
G94 Per minute feed G94 Endface Turning Cycle
G95 Per revolution feed . .
G96 Constant surface speed control G96 Constant surface speed control
G97 Constant surface speed control cancel G97 Constant surface speed control cancel
G98 Set Initial Plane default G98 Linear Feedrate Per Time
G99 Return to Retract (Rapid) Plane G99 Feedrate Per Revolution
. . G107 Cylindrical Interpolation
. . G112 Polar coordinate interpolation mode
. . G113 Polar coordinate interpolation mode cancel
. . G250 Polygonal turning mode cancel
. . G251 Polygonal turning mode

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<h3>A propos de charlestop</h3>
<p class="about">
<b>Charles, Homme, 20 ans</b><br />
<b>Longueuil, Montérégie, Québec, Canada</b> <span style="color: gray;">(0Km de toi)</span><br />
<span class="online">En ligne actuellement</span> <br />
</p>



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<h3>En savoir plus</h3>
<table class="description">
<tr><td class="label">Statut :</td><td class="val">

Célibataire

</td></tr>
<tr><td class="label">Recherche :</td><td class="val">

Une femme

</td></tr>
<tr><td class="label">Relation :</td><td class="val">

Amicale

</td></tr>
<tr><td class="label">Orientation :</td><td class="val">

Hétérosexuel(le)

</td></tr>
<tr><td class="label">Taille :</td><td class="val">

5'11'' - (1m80)

</td></tr>
<tr><td class="label">Poids :</td><td class="val">

Proportionnel

</td></tr>
<tr><td class="label">Apparence physique :</td><td class="val">

Pas mal

</td></tr>
<tr><td class="label">Cheveux :</td><td class="val">

Châtains

</td></tr>
<tr><td class="label">Yeux :</td><td class="val">

Bleus

</td></tr>
<tr><td class="label">Enfant(s) :</td><td class="val">

Aucun

</td></tr>
<tr><td class="label">Désire un/des enfant(s) :</td><td class="val">

Peut-être

</td></tr>
<tr><td class="label">Fume :</td><td class="val">

Non

</td></tr>
<tr><td class="label">Scolarité :</td><td class="val">

Collégial

</td></tr>
<tr><td class="label">Signe astrologique :</td><td class="val">

Sagittaire

</td></tr>
</table>




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<h3 class="title">Description</h3>

<p style="text-align: justify;">charles_carmichael@live.ca</p>



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1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

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Page

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20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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Policies and Procedures Manual

327.
Page

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21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012

1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012

1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012

1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

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Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

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Policies and Procedures Manual

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Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

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Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

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Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

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Page

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13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

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Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

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Page

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15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

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Policies and Procedures Manual

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Page

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18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

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Page

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19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

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Page

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20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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Policies and Procedures Manual

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Page

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329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

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Policies and Procedures Manual

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Page

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344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012

1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012




Hhhahahhaahah
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

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Page

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recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

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Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

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Page

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15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

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Policies and Procedures Manual

342.
Page

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22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

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Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012


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1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

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Policies and Procedures Manual

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Page 6

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Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

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Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

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Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

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Page

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13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

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Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

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Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

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Policies and Procedures Manual

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Page

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18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

275.
Page

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19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

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Page

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20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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Policies and Procedures Manual

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Page

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21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

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Policies and Procedures Manual

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Page

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344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

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Page

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360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

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Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

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Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

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Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

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Policies and Procedures Manual

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Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

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Policies and Procedures Manual

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Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

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Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

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Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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Policies and Procedures Manual

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Page

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15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

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Policies and Procedures Manual

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Page

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18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

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Page

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19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Policies and Procedures Manual

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Page

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20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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Policies and Procedures Manual

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Page

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21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

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Policies and Procedures Manual

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Page

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344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

185.
Policies and Procedures Manual

186.
Page

187.
13

188.
recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

202.
Policies and Procedures Manual

203.
Page

204.
14

205.
Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

217.
Policies and Procedures Manual

218.
Page

219.
15

220.
c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

237.
Policies and Procedures Manual

238.
Page

239.
16

240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

242.
Policies and Procedures Manual

243.
Page

244.
17

245.
Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

262.
Policies and Procedures Manual

263.
Page

264.
18

265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

274.
Policies and Procedures Manual

275.
Page

276.
19

277.
Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

305.
Policies and Procedures Manual

306.
Page

307.
20

308.
Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

326.
Policies and Procedures Manual

327.
Page

328.
21

329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

341.
Policies and Procedures Manual

342.
Page

343.
22

344.
Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

357.
Policies and Procedures Manual

358.
Page

359.
23

360.
Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

377.
Policies and Procedures Manual

378.
Page

379.
24

380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

396.
Policies and Procedures Manual

397.
Page

398.
25

399.
Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

418.
Policies and Procedures Manual

419.
Page

420.
26

421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

434.
Policies and Procedures Manual

435.
Page

436.
27

437.
Next Generation Gaming

438.
Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

456.
Policies and Procedures Manual

457.
Page

458.
28

459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

475.
Policies and Procedures Manual

476.
Page

477.
29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012
1.
NEXT GENERATION GAMING, LLC A Member of the NGG Group

2.
POLICIES

3.
AND

4.
PROCEDURES

5.
Dated Tuesday, November 13, 2012

6.
Policies and Procedures Manual

7.
Page 2

8.
Next Generation Gaming

9.
Policies and Procedures

10.
SECTION 1

11.
Offices and Departments

12.
Section 1.1 Office of The Executive Director

13.
Overview:

14.
The Office of the Executive Director is a hybrid special status and lead NGG Department. This status is designated by 5 Circular Stars on Team Speak and in other documents. The status is given to those who either work outside of any other department and directly for the Executive Director or are responsible for a section of NGG (i.e. SAMP, Minecraft, IVMP, etc)

15.
Section 1.1.1 Department Head:

16.
Executive Director (ED)

17.
The Executive Director is responsible for all aspects of Next Generation Gaming LLC, serving as both the Chief Administrator and Business Owner. The Executive Director outlines the future course of the community, approves all changes to these policies, appoints and directs all other department heads.

18.
Section 1.1.2 Additional Department Staff:

19.
Assistant Executive Director (AED)

20.
The Assistant Executive Director assists the Executive Director in all above mentioned items. With the exception of changes to these policies, wherever else it is noted "Executive Director", the Assistant Executive Director shall also apply.

21.
Assistant to the Executive Director (AtED)

22.
The Assistant to the Executive Director is the Chief Assistant to the Executive Director. The AtED serves many stated and unstated purposes which vary day to day. While the AtED does not have responsibility over any one department, when acting under the direction of the Executive Director, the AtED has complete and total authority over all other staff members.

23.
Executive Apprentice (EA)

24.
Policies and Procedures Manual

25.
Page 3

26.
The Executive Apprentice (informally known as "Assistant to the Assistant to the Executive Director), is largely created to share in the day to day tasks issued to the AtED along with being created as a Training Position, to fill in for various Directors as needed. The EA shall also be responsible for Section 4.2, in tracking the time of all paid staff. The EA works under the direct supervision of the AtED, and also receives direction from the ED.

27.
Director of Human Resources (DoHR)

28.
The Director of Human Resources is responsible for the enforcement of all general policies (excluding Security), the orientation of new admin staff, maintaining personnel records, and assisting with the creation of new policy as needed. The DoHR works under the director supervision of the AtED, and also receives direction from the ED.

29.
Section 1.1.3 Other Designees:

30.
Director of Administrative Personnel (DoAP)

31.
See "Department Head" in Section 1.2.

32.
Special Advisor to the Executive Director (SAED)

33.
See "Program Leader" in Section 2.6

34.
Director of SAMP Operations

35.
See "Section Leader" in Section 3.1

36.
Director of Gaming Operations

37.
See "Section Leader" in Section 3.2

38.
Section 1.1.4 Issuance of OED Stars

39.
The following shall be issued the 5 circular stars on Team Speak to specially designate their involvement with the Office of the Executive Director: Executive Director, Assistant Executive Director, Assistant to the Executive Director, Director of Human Resources, Executive Administrative Officer, Executive Apprentice, Division Leader(s), and the Special Advisor to the Executive Director. All other people and positions are prohibited. One may only have special designation while in active service within the Office of the Executive Director.

40.
Policies and Procedures Manual

41.
Page 4

42.
Section 1.1.5 Sub Department: Human Resources

43.
1.1.5.1. The Department of Human Resources, within the Office of the Executive Director, acts as the administration wing of the office. The Department is led by the Director of Human Resources and is responsible for the following tasks:

44.
A. Orientation of new Admin Staff

45.
1) Ensuring all legal documents are affected.

46.
2) Familiarization of all policies, excluding Security Policies which will be reviewed with the Director of Security within 48 hours of appointment.

47.
3) Working in Coordination with Admin Personnel, the assignment of a Staff Trainer for the purpose of "Path System"

48.
4) Issuance of all Forums, Team Speak and In Game Statuses

49.
5) Issuance of a Staff Email Account

50.
B. Enforcement of General Policies

51.
1) The Director shall be responsible for the enforcement of all General Policies and Procedures enacted by the Executive Director or other such designee's to include: These Policies, The Code of Conduct, Confidentiality Agreement, Non Compete Agreement, and other such directives which may be posted by the Executive Director from time to time.

52.
2) The Department of Human Resources shall not enforce matters of security (as outlined in Section 6.16 of these policies) and shall refer all matters of security to the Director of Security or Director of Technology.

53.
3) The Department of Human Resources is further restricted from enforcing any policies upon Executive Administrators (as outlined in Section 4.7.1.5 of these policies) and shall refer all such matters to the Executive Director.

54.
4) The Director may issue Disciplinary Notices upon all other staff members which shall including the following details: Name of Offender(s), Date(s) of Incident, Previous Formal or Informal Warnings or actions on similar violations, Areas and Steps Needed for Correction, Timeframe in which corrections shall be completed (if applicable), Consequences in failing to correct misbehavior or violations. All Notices shall be CC'ed to the Executive Director of relevant Supervisors (i.e. Director of Admin Personnel and other Department Heads where the violation may have occurred or could have affected).

55.
5) The Director is authorized to suspend staff as provided in Section 4.7.1 of these policies.

56.
6) Additionally, The Director may recommend more extensive punishments to the Executive Director such as, but not limited to: Demotion, Removal of Position(s), Termination or a Community Ban.

57.
Policies and Procedures Manual

58.
Page 5

59.
C. Maintenance of Personnel Records

60.
1) The Director shall be the Chief Custodian of all records pertaining to personnel, contained within the CMS and other such areas.

61.
2) The Director and his staff shall establish, by posted policy, what items shall be kept within personnel records and shall also include: Appointment Date, Appointing Official, Promotion History (including Promoting Authority), Disciplinary Actions and History, Position/Service History, Status Transfer History, and Letters of Commendation.

62.
3) The Director shall establish and maintain internal policy on how additions, omissions and corrections to personnel records shall be conducted, but shall also include provisions allowing Executive Administrators to take all necessary actions as they may deem necessary in regards to those aforementioned areas/actions.

63.
D. Staff Payment Coordination

64.
1) The Director shall be responsible for maintaining, within each pay period, all paid positions which any staff member may have been in and shall report it to the Executive Director one day prior to the date of payment.

65.
2) Payment Reports shall include: Name of Staff Member, Paid Position, Start Date, End Date (if applicable), Total Number of Days, Total Amount of Payment.

66.
E. Creation and Maintenance of Policies

67.
1) The Director may assist the Executive Director in the creation and maintenance of all policies and procedures, as it may be required.

68.
2) The Director shall ensure that all relevant/affected staff members are made aware of any changes to policies.

69.
1.1.5.2. Additional Staff

70.
A. The Director may appoint an Assistant Director, which shall be classified as a Junior Director, to assist in any matters pertaining to Human Resources except:

71.
B. All matters of Policy Enforcement shall be officiated and communicated by the Director only.

72.
C. Internal Policy may only be affected by the Director.

73.
D. All other staff must be pre-approved by the Executive Director as they may be considered and deemed necessary.

74.
Policies and Procedures Manual

75.
Page 6

76.
Section 1.2 Intentionally left blank at this time.

77.
Section 1.3 Intentionally left blank at this time.

78.
Section 1.4 Department of Technology

79.
Overview: The Technology Department is a general NGG Department which is responsible for the smooth operation of NGG's technological resources and the security of the community. The Technology Department has authority over all NGG Servers and Services.

80.
Section 1.4.1 Department Head:

81.
Director of Technology (DoT)

82.
The Director of Technology is responsible for all aspects of Next Generation Gaming's technological resources. The Director of Technology is ultimately responsible for the enforcement of the Security Policy and backup plans overseeing the department's moderators, Investigators, Team Speak Staff, Forums Moderation Staff and Security Staff.

83.
Section 1.4.2 Additional Department Staff:

84.
Assistant Director of Technology (ADoT)

85.
The Assistant Director of Technology assists the Director with all general duties, excluding Security Enforcement. The ADoT is responsible for the oversight of the TS and Forums moderation and other areas of the department as the Director may assign from time to time. In the event of absence or vacancy of the DoT, the Assistant Director shall become the Acting Director unless specified otherwise by the Executive Director.

86.
Director of Security (DoS)

87.
The Director of Security is the only other staff member which reports to the Director. In the prolonged absence of Director of Technology and without instructions from the Executive Director, the Director of Security shall report directly to the Executive Director. See Section 1.4.4 (Security Sub Department) for additional.

88.
Lead Investigator (LI)

89.
The Lead Investigator researches various logs, may conduct interviews, and use other resources to investigate matters of corruption, exploit, or technology malfunctions. It is required, however, that in matters which the Assistant

90.
Policies and Procedures Manual

91.
Page 7

92.
Director of Security - Special Investigations, chooses to investigate, that the Technology Investigative Staff yield. The LI may appoint a small staff, as allowed by the Director of Technology.

93.
Request Moderators (RM)

94.
Request Moderators shall be appointed by the Director of Technology to help expedite the various technological requests which the community may post on the forums or via special service.

95.
Team Speak Staff and Forums Moderation Staff

96.
The Director of Technology may appoint and set the number of staff which can be appointed to the become Special Moderation Staff over the Team Speak Server and Forums. Any official of NGG may also possess limited moderation privileges as determined by their position. The special staff shall be supervised by the Assistant Director.

97.
Section 1.4.3 Special Technology Access

98.
Section 1.4.3.1 Box, Panel Access

99.
The Director of Technology shall request to the Executive Director all people who he recommends to have access to the Remote Desktops, "Root", or C-Panel access. The DoT shall be required to maintain a list of all people who have said access and review such list every week to ensure security precautions are being taken to remove any "stray" access.

100.
Section 1.4.3.2 Non Box Access

101.
The Director of Technology shall determine who shall possess and shall keep a record of said people, all special statuses such as, but not limited to: Forum Admin, TSA, TSS and Special Levels within various other programs which are used by NGG. If the "program" is primarily used by a single department, the Director of Technology may designate the ability of that Department's Leader the ability to determine access to the program.

102.
Section 1.4.4 Sub Department of Security

103.
Section 1.4.4.1 Department Leader, Director of Security

104.
The Director of Security is reports to the Director of Technology and is responsible for the Security, care of the backups, and maintenance of the Secondary Processors of NGG. In the

105.
Policies and Procedures Manual

106.
Page 8

107.
absence of the Director of Security, the Director of Technology shall directly assume all duties normally delegated to the Director of Security. Additional Duties include:

108.
a. Appoints all Security Staff.

109.
b. Requests to the Director of Technology, any staff slot increases needed.

110.
c. Provides QA (quality assurance) to ensure peak efficiency of assigned staff.

111.
d. Strategic Attack Planning: Considers various weaknesses within the community, counters for those weaknesses, and Conducts controlled testing of staff to ensure proper response to such attacks.

112.
e. Contingency Planning: Ensuring minimal downtime and smooth operation of secondary processors.

113.
f. Has authority to raise the Security Alert Level with cause.

114.
g. Submits daily reports of activity to the Executive Director, et al.

115.
h. Meets bi-weekly with the Executive Director, et al.

116.
Section 1.4.4.2 Additional Security Staff

117.
1.4.4.2.1 Assistant Director of Security - Staff Relations (ADoS-SR) is responsible for education, prevention and awareness of security matters to all staff members of NGG. The Assistant Director duties include Supervising a staff of admin's appointed assist in the following duties:

118.
a. Completes Security Profiles on each admin

119.
b. Provides orientation to new admins and newly appointed Secondary/Primary Directors of the Security Policy

120.
c. Provides reorientation to selected Director Staff as prescribed in the Security Policy.

121.
d. Randomly audits the various accounts for permission tracking purposes.

122.
e. Responsible for removing or having removed, any access for a person that has been terminated/suspended/etc.

123.
f. Responsible for the contacting members of the admin team during designated Security Level changes, which will be determined by policy.

124.
1.4.4.2.2 Assistant Director of Security - Special Investigations (ADoS-SI) is charged with the tracking and investigating of security matters within Next Generation Gamin, he supervises a staff of admin's to assist in the following duties:

125.
a. Classifies admin staff by level of access and information accessible.

126.
b. Tracks the status of current and former staff members based on access classification.

127.
c. Investigates security breaches (accidental and otherwise)

128.
d. Investigates attacks upon NGG and reports to all necessary agencies/officials.

129.
Policies and Procedures Manual

130.
Page 9

131.
e. Additional duties are classified.

132.
1.4.4.2.3 Strategic Operations Officer (SOO) - Is responsible for seeking out weaknesses within NGG security, training of staff, and contingency planning ultizing secondary resources.

133.
a. Identifies weaknesses within NGG’s security

134.
b. Maintains a list of all people who have “Box Access” and routinely reviews the reason/purpose of their need for box access and can recommend consolidation/removal if it's determined that box access is not necessary for operations.

135.
c. Plans internal controlled Security Drills

136.
d. Creates and maintains planning for the use of backups and Secondary Processors

137.
e. Cross trains designated Security, Technical and Executive Staff on the use of secondary processors and backups.

138.
1.4.4.2.4 Security Enforcement Officer (SEO) - Is responsible for "policing" the Security Policy by ensuring community wide compliance.

139.
a. Ensures community wide compliance with the Security Policy, reporting violations to the Director of Security for enforcement action.

140.
b. Creates and Maintains a checklist of items that are required within the Security Policy, ensuring all (from Retired Admin to Executive Director) officials are abiding by the Security Policy

141.
Section 1.5 Department of Customer Relations

142.
Intentionally left blank at this time.

143.
Section 1.6 Department of Public Relations

144.
Intentionally left blank at this time.

145.
Section 1.7 Department of Ban Appeals

146.
Intentionally left blank at this time.

147.
APPROVED:

148.
Policies and Procedures Manual

149.
Page

150.
10

151.
Devin L. Clark

152.
Executive Director

153.
Next Generation Gaming LLC

154.
First Approved: Friday, October 14, 2011

155.
Last Modified: Tuesday, November 13, 2012

156.
Policies and Procedures Manual

157.
Page

158.
11

159.
Next Generation Gaming

160.
Policies and Procedures

161.
SECTION 2

162.
Admin Ranks

163.
Section 2 Has been left blank intentionally at this time.

164.
Policies and Procedures Manual

165.
Page

166.
12

167.
Next Generation Gaming

168.
Policies and Procedures

169.
SECTION 3

170.
Divisions

171.
Overview:

172.
Divisions encompass a wider array of NGG Departments relating to a particular game or collections of games. Divisions are generally supervised by an Executive Admin.

173.
Section 3.1 General Division Policies

174.
3.1.1 Creation of Divisions

175.
Only the Executive Director may create or modify a division of Next Generation Gaming.

176.
3.1.2 Appointment as Division Leader

177.
The Executive Director shall appoint any current or former Head Administrator or higher to the position of Division Leader.

178.
3.1.3 Probationary Period

179.
Division Leaders shall have a 45 day probationary period. Upon successful completion they may be promoted to Executive Administrator, otherwise, will hold the rank of

180.
Admin Director.

181.
3.1.4 Term of Leader

182.
The Division Leader must agree to serve at least three months after completion of the probationary period. Executive Admins being appointed to these positions are exempt from the Probationary Period.

183.
3.1.5 Appointment of Pre-Existing Staff

184.
Division Leaders will be responsible for recommending the appointment of Department Leaders and/or Game Managers. All other staff may be appointed without the need for

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Policies and Procedures Manual

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recommendation to the Executive Director or any other review, unless required elsewhere in policy.

189.
3.1.6 Creation of New "Division Staff" or Departments

190.
Division Leaders must seek approval, in writing, to the Executive Director to create new Division Staff or Departments within the Division.

191.
3.1.7 Promotion of Staff

192.
Division Leaders, upon competition of the probationary period, may promote the staff within their division up to the rank of Senior Administrator, except if such person has had any negative HR Action or any other OED Action against them within the previous 182 days, in which case, the promotion must be approved by either the Executive Director or Assistant Executive Director.

193.
Promotions of Head Admin and higher must be approved by the Executive Director.

194.
3.1.8 Management of Staff

195.
3.1.8.1: Division Leaders may suspend staff up to 14 days.

196.
3.1.8.2: Division Leaders may remove and restrict staff within their division - from any position within their division and can request greater (community wide) restrictions via HR by the Executive Director.

197.
3.1.8.3: Division Leaders may demote staff, Senior Admin and lower, within their division.

198.
3.1.8.4: Division Leaders can grant status changes of extended leave or early retirement, but must record the reason for either with the Human Resources Department.

199.
3.1.8.5: Division Leaders must recommend termination to the Executive Director

200.
3.1.8.6: Division Leaders may terminate Non Admin Staff that are directly involved within their division's activity (i.e. Community Advisors in SAMP)

201.
3.1.9 Creation of Inter-Division Policies

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Policies and Procedures Manual

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Division Leaders may create inter division policies for both their staff and assigned games. Divisions leaders must give 7 days' notice prior to the effective date of any new policy or policy change, unless otherwise approved by the Executive Director. Any inter department policies cannot conflict with these policies, the Code of Conduct, or directives issued by the Executive Director.

206.
Inter Department Policies are to be posted in two parts, public and staff only, accessible in the common areas for either group (i.e. Combined Staff Center for Staff, Information for Players)

207.
3.1.10 Game Identifiers

208.
All Staff Members shall have a TS Icon and Forum/Website Title (or Badge) indicating which game they are a staff member of. If they are not a part of any one game, in the case of OED Staff and certain Departments, they shall be designated "General NGG Staff" with the NGG Logo.

209.
Section 3.2 SAMP Division - Director of SAMP Operations

210.
The SAMP Division is dedicated solely to the SAMP Game, due to its large size and being the dominate force in the NGG Community. This division encompasses the former departments of Administrative Personnel, Game Affairs and Scripting (Development). All of which are re- designated to include the word "SAMP" before them (i.e. SAMP Administrative Personnel Department).

211.
Section 3.2.1 SAMP Admin Hiring Process

212.
1) Recommendation from General Admin or Higher

213.
2) Check for Staff Ban, if none found, continue to Stage 3.

214.
3) Must receive at least 3 supporting General Admin or Higher AND at least One (in addition) Senior Admin or Higher. (Discussion during this stage is allowed and will be considered during both stages 4 and 5)

215.
a) A vote of support from Admin Director or Executive Admin automatically skips to Stage 5

216.
b) The Director of SAMP Operations, Assistant to the Executive Director, Assistant Executive Director or Executive Director can chose to appoint regardless of this policy or place a candidate into any stage within this process, however, unless exempted by the Executive Director a post-hiring security screening will be conducted.

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c) The Executive Director may temporarily suspend this process, in part or in whole, to ensure the smooth operation of the admin team or specifically authorize additional staff to bypass this policy.

221.
4) Forwarded to the Director of Admin Personnel for Consideration – if approves, sent to Stage 5, Holding List or Denied List

222.
5) Security Investigation (up to one week)

223.
a) If approved, sent to Stage 6

224.
b) If denied, sent to Director of SAMP Operations for review.

225.
1. If overturned, notice must be sent to the Executive Director with the cause/justification. Sent to Stage 6.

226.
2. If sustained, notice is sent to HR with staff ban as well as length (or indefinite) along with the findings of the report. (Hiring Denied)

227.
6) Returned to Director of Admin Personnel (or Assistant Director, where allowed) for hiring or placed on approved holding list (pending opening)

228.
7) Hired

229.
Section 3.3 Gaming Division - Director of Gaming Operations

230.
The Gaming Division consists of all other games currently supported by Next Generation Gaming. Due to the comparatively smaller nature of these games, they generally employ a much smaller system of a single Game Manager which may have a staff with specific roles, whereas SAMP would have an entire department.

231.
Section 3.3.1 Game Managers

232.
Game Managers may be appointed by the Director of Gaming Operations and will retain the rank of Admin Director if they have previously served at least 1 month as a Head Admin in any other division. Otherwise, they must complete a 60 day probationary period and will be issued a generic "Game Manager" icon during that period.

233.
APPROVED:

234.
Devin L. Clark

235.
Executive Director

236.
Next Generation Gaming LLC

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Policies and Procedures Manual

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Page

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240.
First Approved: Wednesday, October 31, 2012

241.
Last Modified: Tuesday, November 13, 2012

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Policies and Procedures Manual

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Next Generation Gaming

246.
Policies and Procedures

247.
SECTION 4

248.
Personnel Policy

249.
Section 4.1 Working Agreement

250.
Upon accepting appointment on the admin team and/or into any paid positions all members understand they do so in accordance with the following agreement and other agreements (such as, but not limited to, the Code of Conduct etc):

251.
1. Rate of Pay is established in a publicly posted document or other staff area.

252.
2. Any changes to the rate of pay shall have at least a 30 day notice.

253.
3. There are not set hours and any shift assignment that may be mentioned are general expectations.

254.
4. For selected positions, there are not minimum/maximum number of hours required, staff members shall enter into an agreeable time slot they will generally be on for.

255.
5. Failure to appear for an unacceptable amount of those blocks could result in removal from said position.

256.
6. Staff Members are paid by total number of days worked, as recorded by the Executive Apprentice or other designee.

257.
7. Payment may be withheld if a member is terminated from the team for corruption, other unauthorized use of command, unauthorized distribution of information, code, software, or data.

258.
8. All Staff Members must fill out the Tax Info Payment Document prior to any payment being issued.

259.
9. Staff Members must directly receive any payment.

260.
10. All staff members understand that any data pertaining to Next Generation Gaming LLC, such as but not limited to its script, player files, forums database, CMS database, other website files, its special programs, and methods are the exclusive property of Next Generation Gaming LLC and accordingly shall only be used for such purposes as prescribed by the Executive Director and his designees and at no point shall ever be issued to or for any outside entities without the direct permission of the Executive Director.

261.
11. Any staff member gaining critical access (such as, but not limited to, Human Resources Information, Security Information, box, and/or script) or upon accepting promotion to the rank of Head Administrator or higher must sign a non-compete and confidentiality agreement.

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265.
Section 4.2 Pay and Compensation

266.
Next Generation Gaming LLC has a number of incentive/contract based positions that reward people for their service to the community. The rate of pay is posted in another official document within the General Administration Area of the forums. The rates of pay are set by the Executive Director and may only be changed by him. Any increases shall not require any notice by will generally be given anyhow.

267.
No one except the Executive Director shall authorize the use of NGG funds beyond what is directly stated within this document. Members of the Admin Team, in its basic membership are considered volunteers to the community and only selected and noted positions are offered compensation. Members should educate themselves as to which positions are and are not offered forms of compensation, those not offered any compensation shall be considered voluntary and members into those positions with that understanding.

268.
Section 4.2.1 Appointment to Paid Positions

269.
As outlined in the Departmental and Special Program Policies and in conjunction with the Posted Incentive pay document, those Directors which have paid staff within their departments may appoint such staff as vacancies arise up to the levels provided in the incentive pay document. Any deviation from the posted incentive pay document must be approved by the Executive Director.

270.
Section 4.2.2 Pay Days

271.
Pay Days shall happen on the 1st and 15th of each month for all general staff. Commission based staff (Mapping Team), shall be paid on the 20th of each month. 15 Days notice shall be provided if there will be any deviations in those days. Staff members shall be paid on those days or within a 1-3 days period of time thereafter or longer if special cause permits and is posted in a common staff area. All payments must be sent directly to the person being paid, unless otherwise agreed to by the Executive Director.

272.
Section 4.2.3 Minimum Amount To Be Paid

273.
Staff Members shall only be paid on the next pay day, if they have more than $10 due to them, unless they are no longer a member of the team at which time they will be paid regardless of the amount due. Active Staff Members shall wait until the next pay day. Once the amount reaches over $10, they will be paid on the following specified pay day any amounts due to them.

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Policies and Procedures Manual

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Section 4.2.4 Missing Payment Info

278.
If payment info cannot be found for an admin, an official request for payment info will be sent to their official NGG Email account. Current or Former Staff Members will have 30 days to respond to that request by filling out the staff payment document and also notifying the Director of Human Resources by replying to the email request that was sent, indicating that the requested information has been submitted. Failure to respond within 30 days of the email request will void the payment.

279.
Section 4.2.5 Method of Payment

280.
Incentive Payments will be made only through Paypal, by Shop Credit, or by Personal Check (US Members Only). Those who cannot receive money methods mentioned above, forfeit payment, or should avoid incentive based positions.

281.
Section 4.3 Bonuses

282.
The Executive Director may authorize "pooled" bonuses, bonuses which all or several members may be eligible to receive or may simply add additional payment to selected staff members based on exceptional and/or long time service. Any "added payment" bonuses shall be considered from month to month and staff members should not considered such bonuses as a part of their full pay.

283.
Pooled bonuses shall be posted within the Combined Staff Center or General Administration Areas.

284.
Section 4.4 Leave of Absence

285.
The following shall comprise the Leave of Absence Policy, based on rank within the Admin Team:

286.
Admin Rank

287.
Non-Reportable Absences

288.
Number of days you can be away without having to report

289.
Pre-Notice Requirement

290.
Amount of time that notice must be given to be considered on leave.

291.
Maximum Amount of Leave, in days, per Month

292.
Server Moderator 10 None 15

293.
Junior Admin

294.
5

295.
2 Days

296.
10 General Admin 5 2 Days 10

297.
Senior Admin

298.
2

299.
1 Week

300.
7 Head Admin 2 1 Week 7

301.
Admin Director

302.
2

303.
1 Week

304.
7 Executive Admin 1 2 Days 7

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Additional flexibility may be offered, but an additional week (7 days) of pre-notice must be given and the request must be approved by an Executive Admin. The Directors of Non-Admin Staff Teams are authorized to create "Leave of Absences" policies for their respective areas and are required to have posted, said policies, if they wish to enforce inactivity removals. All Non-Admin Staff Leave of Absence Policies must be documented with the AtED, and posted in the common area for those respective teams.

309.
NGG understands that emergencies sometimes happen and the ability to report and give pre-notice may not be possible. We will attempt to make accommodations to fit those emergencies, however no guarantees can be made as NGG is a 24/7/365 operation and the team must continue to easily operate as such.

310.
Any Staff Member failing to observe this policy, in its entirety, can be removed, demoted to a more flexible designation or forced into a retirement status.

311.
Section 4.5 Appointment to the Gaming Admin Team

312.
After completing the Probationary Period, the Director of Administrative Personnel may appoint members to the rank of Junior Admin, or in the case of a successful Chief Advisor to the rank General Admin. The DoAP may also authorize his Assistant Directors to make such appointments for those times he or she may not be generally online for.

313.
Additionally, the Executive Director, Assistant Executive Director, Assistant to the Executive Director and the appropriate Division Leaders may make such appointments if they so desire, but should defer to the DoAP, where possible.

314.
Section 4.6 Promotion

315.
The following shall constitute the promotional policy within the Admin Team, the following chart shall take the place of the indexed sections 4.6.1-4.6.4:

316.
Promoting Rank

317.
Minimum Time in Previous Rank

318.
Promoting Authority General Admin 10 Days DoAP

319.
Senior Admin

320.
30 Days

321.
DL Head Admin 30 Days ED

322.
Admin Director

323.
30 Days

324.
ED Executive Admin 60 Days ED

325.
The Executive Director may waive requirements if it becomes necessary for the operation of the team.

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329.
Section 4.6.1 Promotion or Appointment to Senior Non Gaming Ranks

330.
The same policies outlined above regarding the promotion of gaming admin ranks shall also apply to the ranks of Senior Non Gaming Admin and Head Non Gaming Admin.

331.
Section 4.7 Discipline

332.
The Executive Director and Director of Administrative Personnel may create and maintain "Admin Rules of Conduct", which shall be posted within the General Administration Area or other common area. Staff Members may be punished for violations of those rules of conduct as well any violation of the policies and procedures of the community.

333.
Section 4.7.1 Suspension

334.
4.7.1.1 Any Executive Admin may suspend any Staff Member for violation of the rules up to 1 week or pending the review of the Executive Director.

335.
4.7.1.2 The Director of Security may also suspend any non-executive staff member for violations of the security policy.

336.
4.7.1.3 The Director of Human Resources or the Executive Apprentice (upon promotion to Head Admin) may suspend any non-executive staff member for a period of up to 48 hours or pending the review of the Executive Director for violations of any policy, posted operating procedure, special rule or other such reasons as may be determined by the Executive Director.

337.
4.7.1.4 An Assistant Director of Administrative Personnel, after having been first approved to so by the Director of Administrative Personnel, may suspend any Server Moderator, Junior or General Administrator for up to 48 hours or pending the review of the Executive Director or Director of Administrative Personnel. Any matter pertaining to a Senior Staff Member should be referred to and handled by those individuals listed within 4.7.1.1 - 4.7.1.3, WITHOUT exception.

338.
4.7.1.5 In all above cases, except 4.7.1.1, an Executive Admin may choose to withhold suspension pending the review of the Executive Director.

339.
4.7.1.6 In the event that either the Director of Security, Director of Human Resources, or fellow Executive Admin feels that an Executive Admin has violated the rules, they should inform the Executive Director, in private or by private means, of the violation. Only the Executive Director may suspend any other Executive Admin.

340.
4.7.1.7 In all the above mentioned cases, the suspending authority shall be required, within 60 minutes of issuing a suspension, to email enforcement@ng-gaming.net stating the cause for such a suspension

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Section 4.7.2 Demotion

345.
The Executive Director, unless otherwise allowed in policy, may demote an admin to any lower rank or designation for violations of the rules.

346.
Section 4.7.3 Termination

347.
The Executive Director may terminate staff members for major violations of the rules and additionally may set a minimum number of months, days, or even years before they can be considered for full or limited staff positions.

348.
Section 4.8 Status Transfer

349.
After serving a time within the Gaming Section of the Administration Team staff members may apply for and be considered for transfers to other status. After one's status has changed they must wait at least 30 days before they can be considered for any new status changes.

350.
Section 4.8.1 Non Gaming Admin

351.
A person may be appointed to the rank of Non-Gaming Admin if they possess a special skill set that the team is actively seeking to fill vacancies (such as: Scripting, Coding and other related specialty areas). All other persons must serve at least 6 active weeks as a General Admin before being considered for a transfer to Non Gaming Admin.

352.
Section 4.8.1.1 Transfers from Head Admin and Senior Admin

353.
Head and Senior Admin's shall transfer to the rank of Senior Non Gaming Admin. Only those Head Admin's who will be remaining in positions which require the rank shall be allowed to maintain the rank of Non Gaming Head Admin, otherwise one must receive promotion to that rank.

354.
Section 4.8.2 Retired Admin

355.
After serving two active months as a General Administrator can apply to the Human Resources or their Division Director for status transfer to Retired Admin. Once accepted, Retired Admin's are expected to remain loyal to Next Generation Gaming and as such, act professionally in the public and observe all rules of the community. Upon accepting an admin position within any other comparable communities, the status shall be revoked.

356.
Retired Admin's shall enjoy the following benefits: Silver VIP (or Gold Monthly, if previously purchased), Server Moderator, access to special areas designated only for Retired Staff, access to the combined staff center, the ability to be reinstated to General Admin or Non Gaming Admin or to their previous rank or one higher (where vacancies exist).

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Policies and Procedures Manual

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Section 4.8.3 Executive Admin Status, Retirement or Abdication

361.
Any Executive Admin who either steps down from the position requiring the rank or retires and who served at least six consecutive and active months as an Executive Admin shall be allowed to keep the full title of Executive Admin as an honorary measure, free from any other designations (such as Non Gaming or Retired Admin). If the serving Executive Admin does not meet the criteria outlined, they must fall subject to the other policies outlined regarding retirement or status transfer.

362.
Section 4.9 Appointments

363.
Section 4.9.1 Appointment to the Office of the Executive Director

364.
The Executive Director shall issue any and all appointments to this special status.

365.
Section 4.9.2 Appointment as a Department Head

366.
The Executive Director, with the Division Leader (where needed), shall issue any and all appointments to those Primary and Secondary Directors that will lead departments.

367.
Section 4.9.3 All Other Appointments

368.
All other appointments to non-department head positions shall be made by the Department Head or their subordinate Directors, as allowed by Inter Division Policy.

369.
Section 4.9.4 General Limitations

370.
Any Director may hold one other non-director position, All non-directors may hold up to 3 positions. Those holding the Office of the Executive Director status may not hold any other positions unless approved by the Executive Director.

371.
Section 4.10 Creation of Positions, Where restricted

372.
Section 4.10.1 Non Director Admin Staff Positions

373.
Each Department Head shall be authorized to create any Non Director position within their department, as they may deem necessary and proper for the operation of the department.

374.
Section 4.10.2 Director Positions

375.
Only the Executive Director shall be allowed or to give authorization for the creation of any level Director position.

376.
Section 4.10.3 Non Admin Staff Positions

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380.
Only the Executive Director shall be allowed or to give authorization for the creation of any Non Admin Staff Position.

381.
Section 4.10.4 Addition Restrictions/Definitions

382.
The term "Director Positions" shall mean any position that shall give one person supervisory authority over another admin within the department, regardless of how such position should be titled.

383.
Section 4.11 Discontinuation of Positions

384.
Section 4.11.1 Non Executive Created or Short Term

385.
Any Department Head may remove a position within their department provided: The position was created on their own authority or on the authority of a previous Department Head within the last 3 months.

386.
Section 4.11.2 Executive Created or Long Term

387.
No one except the Executive Director or by his authorization shall remove any position from service if was created by him or by another outside of the previous 3 months.

388.
Section 4.12 Requirement of Direction, Insubordination

389.
Section 4.12.1 Insubordination Policy

390.
Staff Members are required to obey company directives issued by their superiors, supervisors, or Directors. A refusal to obey a Supervisor's order or a lack of respect directed toward that Supervisor will subject that staff member to the organizations progressive step discipline program.

391.
Section 4.12.2 Conflict With Direction

392.
No direction issued by any Supervisor should conflict with any standing policy or directive issued by a higher supervisor. Should any staff member disagree with a direction issued by a Supervisor they should carry it out to the best of their ability or where possible speak to the next person in the Chain Of Command for additional guidance.

393.
Section 4.12.3 Written Request

394.
Staff Members may request that a directive be issued in writing if they have issue with the directive's content, so that the directive may be reviewed in detail at a later point in time. Staff

395.
Section 4.12.4 Review Abuse

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Policies and Procedures Manual

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Page

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Members are advised they should consider carefully if they truly wish to have a directive reviewed by a higher supervisor, for reviews considered to be abuse and not of any merit could be considered an additional violation.

400.
Section 4.12.5 Direction by Executive Director

401.
Directives issued by the Executive Director are not subject to additional reviews. You may request that the Executive Director reconsider his decisions and provide, in writing, the objections that you may have with those directions issued.

402.
Section 4.13 Limitations of Commands Use and Power

403.
Section 4.13.1 General Provision

404.
Staff Members shall not abuse their commands for personal gain, to manipulate staff payments or to manipulate other items such as report counts. Staff Members shall only use commands for such purposes that have been outlined by these policies, standing directives, and as determined by their Director/Superiors. Such abuse could result in being terminated from the team or even being banned from the community depending on the level of abuse.

405.
Section 4.13.2 Free Items

406.
Free items shall not be issued except by the people listed in the table below. These officials may also directly authorize others to carry out events, taking from their daily total value. No official, except Executive Administrators shall ever authorize restricted vehicles as a prize or to otherwise be issued.

407.
Rank or Position Required

408.
Total Value Per Day

409.
General Purpose Head Admin $10 In Game Public or VIP Events Only

410.
Director of Public Relations

411.
$30

412.
Community Events Director of Customer Relations $30 Shop Promotions and Events

413.
Game Managers

414.
$30

415.
For games with shops. Executive Admin No Limit N/A

416.
Section 4.13.3 Issuance of Items to Other Admin's or Self, regarding the shop.

417.
Prior to any item that has been purchased by a current or Retired Admin from the shop, being processed, the on duty Shop Technicians must inform a Head or Executive Admin of the order,

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Policies and Procedures Manual

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421.
its contents and the person they are issuing said order to and must gain permission from that supervisor before being allowed to process the order. Shop Technicians must notate in the order notes, which Head or Executive Admin approved issuing the order.

422.
Section 4.13.4 Issuance of Items to Other Admin's or Self, regarding prizes.

423.
Any prizes that a current or Retired Admin may win from time to time within a public event or promotion must be issued by a Head Admin or higher.

424.
Section 4.14 Reporting of Violations

425.
Staff Members are required to report any directly witnessed/known violations of NGG Policies or Procedures to Human Resources and the highest ranking admin online. Failure to report violations could result in punishment equal to the violation that was failed to be reported.

426.
Section 4.15 Reporting of Various Items to "Enforcement"

427.
Any change in an admin's status, such as, but not limited to: Appointment, Promotion, Status Change, Assignment of Duties, Removal of Duties, Leave, and Retirement should be reported to the necessary enforcement departments (HR, AP, Security) via use of the Enforcement Email (enforcement@ng-gaming.net) within 3 hours of such action/change, unless otherwise required at a sooner time within these policies.

428.
APPROVED:

429.
Devin L. Clark

430.
Executive Director

431.
Next Generation Gaming LLC

432.
First Approved: Thursday, August 11, 2011

433.
Last Modified: Wednesday, October 31, 2012

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Policies and Procedures Manual

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Next Generation Gaming

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Policies and Procedures

439.
SECTION 5

440.
Communication Policy

441.
Section 5.1 Emails

442.
Each Admin Staff Member, as well as other Staff Members as determined by the Director of Technology and upon the request of other department heads, shall be issued an official NGG Email Account (username@ng-gmaing.net).

443.
Section 5.1.1 Use

444.
Staff Members may use their emails for both personal and professional reasons, however, they do so knowing that NGG Email Accounts may be monitored for security and quality assurance purposes.

445.
Section 5.1.2 Requirements

446.
In the commission of official duties, Staff Members shall:

447.
1. Use their official NGG at all times for NGG Business, without exception.

448.
2. Messages must be sent to other official NGG Emails, only when sending to other NGG Staff Members.

449.
3. Use an HTML Client (such as Outlook or Thunderbird)

450.
4. Apply a proper greeting.

451.
5. Apply a professional signature.

452.
Section 5.1.3 Frequency

453.
Except when on approved leave, Junior and General Admin should check their email at least once every 72 hours. Any and All Directors should check their email at least once every 24 hours. In all cases, staff members should also make a reply or at least a personal acknowledgement of receipt within the aforementioned times.

454.
Section 5.1.4 Use of Auto Replies

455.
Admin's may use Auto Replies to acknowledge the receipt of an email, however, unless approved by the Executive Director, such auto replies shall not be considered your complete reply on the matter and a personal reply shall still be required. Furthermore:

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459.
5.1.4.1. Auto replies should only be sent to a person once per week (so once a person get's one, the system settings will not send another to the same person for one week) 5.1.4.2. Auto reply subjects must end with [Auto-Reply] 5.1.4.3. Staff should either be generic in their auto reply (in terms of content) or they can be detailed but the information must be kept up to date. (i.e. current position held, or the use of other staff members and the positions they may hold within the body of said auto reply).

460.
Section 5.1.5 Shared Email Accounts

461.
Except where approved by the Executive Director no email account shall be shared.

462.
Section 5.2 Public Announcements

463.
The following people shall be authorized to speak on behalf of Next Generation Gaming LLC, in the following order of precedence:

464.
1. Executive Director

465.
2. Assistant Executive Director

466.
3. Assistant to the Executive Director

467.
4. Director of Admin Personnel

468.
5. All other members of the Office of the Executive Director, by order of appointment.

469.
6. All other Head Admin's

470.
7. All other Department Heads

471.
Routine Announcements shall not require any pre-approval for posting, however during any emergency or crisis, any announcement or information disseminated should be conducted by the highest member in the above chain or approved by that person. Any announce pertaining to future developments and planning, which substantially change the operations of Next Generation Gaming, shall be pre-approved by the Executive Director. All other persons are prohibited from making Public Announcements or speaking on behalf of NGG, unless directed by an Executive Administrator.

472.
This section shall not apply to "Internal Announcements", or those announcements made to a select group of people, to which, the relevant Department Head shall establish procedure for.

473.
Section 5.3 Public Dissent

474.
For the sake of unified and peaceful operations, staff members shall be free to express their opinions in the private staff forums and in other topics where debate and opinions are called for. In any case pertaining to a decision, operational procedure, or other such subject in which an official position

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29

478.
has been established by the Executive Administrators; all staff members are prohibited from publicly dissenting said positions. Failure to observe this policy could result in termination from the admin team and/or other staff statues.

479.
Section 5.4 Social Outlets Updates

480.
The Office of the Executive Director and the Public Relations Department shall be primarily responsible for the content posted on any social outlet to which NGG, as a whole, is a member of. When an important message has been posted pertaining to security or technology, no other update shall be posted for a minimum of 12 hours. With the exception of Shop Announcements, all updates shall be approved by or posted within the procedure set by the Director of Public Relations.

481.
Section 5.5 Office Use

482.
Section 5.5.1 Use of Office

483.
Offices and other official channels, designated for business, should only be used for official business of Next Generation Gaming. The continued use of official channels for personal means could send the wrong message to staff members and the community at large. Staff Members should make use of public gaming channels, the lounges, or other private user channels for personal business and recreation.

484.
Section 5.5.2 Entry and Movement

485.
No one shall enter an office of another person without the permission of the office holder or ranking member present within said channel. No one shall allow standing access for others to join their channel without the permission of an Executive Administrator and additionally, no one shall move another person of equal or higher rank without first requesting their permission and it is also advised, though not required, that the same courtesy be extended to admins of lower ranks and even players.

486.
Section 5.6 Force Read Topics

487.
Before a topic can be made to be "force read", it must first be approved by an Executive Administrator, unless it’s an force read item that is going to selected staff member groups, at which time the Department Head or a Head Administrator may approve the force reading (to exceed no more than once per week).

488.
Policies and Procedures Manual

489.
Page

490.
30

491.
APPROVED:

492.
Devin L. Clark

493.
Executive Director

494.
Next Generation Gaming LLC

495.
First Approved: Saturday, August 13, 2011

496.
Last Modified: Wednesday, October 31, 2012Tuesday, November 13, 2012

497.
Policies and Procedures Manual

498.
Page

499.
31

500.
Next Generation Gaming

501.
Policies and Procedures

502.
SECTION 6

503.
Security Policy And Backup Plans

504.
1. No one is to share passwords via any other method except over GTalk and only before turning the chat to “off the record” to ensure the password is not recorded.

505.
a. This includes NOT:

506.
i.Emailing

507.
ii.PMing (forums or TS)

508.
iii.Posting on forums

509.
2. It is a suggestion each Staff Member have an Anti Virus and Adware/Spybot Services installed and active on their computers which they access or use for NGG purposes.

510.
a. There are several free programs that are more effective than having no protection at all:

511.
i.avast! Anti Virus

512.
ii.Spy Bot S&D

513.
3. All Staff Members are also reminded that any private informational access that you may have, must be kept strictly confidential and private, such as, but not limited to:

514.
a. Some “private informational access” examples include, but are not limited to:

515.
i.Staff Forums

516.
ii.Private Emails or Conversations

517.
iii.Items said in staff meetings on the voice servers

518.
iv.Items spoken about in admin chats (server)

519.
b. Any violation of this section could result in punishment up to and including being banned from the community.

520.
4. No one is to store passwords on anything other than a local document. No online storage areas shall be used:

521.
a. This includes:

522.
i.Google Docs

523.
5. All passwords should be changed once every 30 days by all Staff Members along with all Common, Support, and Financial Passwords. To achieve this goal the position of the Director of Security, responsible to the Director of Technology shall ensure all common areas are being updated, see Section #8.

524.
Policies and Procedures Manual

525.
Page

526.
32

527.
a. This includes:

528.
i.Personal NGG Passwords

529.
1. Email

530.
2. Forums

531.
3. CP Account (Admin Game Account Password)

532.
4. Game Accounts (with Admin)

533.
5. Shop Tech Accounts

534.
6. Portal Accounts

535.
7. Any non-NGG email account used for any NGG business

536.
ii.Common Passwords:

537.
1. Box Accounts

538.
2. Root Passwords

539.
3. FTP Accounts

540.
a. Website (except for personal sub domains)

541.
b. TC Admin

542.
4. TC Admin Accounts

543.
iii.Support Passwords:

544.
1. DNS User Info

545.
2. Server Company User Info

546.
3. Shop Areas

547.
4. Hosted Listing Passwords

548.
iv.Financial Passwords (Devin and Nick Only)

549.
1. Paypal

550.
2. Amazon Payments

551.
3. Google Checkout

552.
4. Bank

553.
5. Savings

554.
b. Staff Members should not use the same password more than once (Use Different Passwords for all areas)

555.
c. Staff Members should not use a password they have previously used for any purpose in the past.

556.
d. Staff members shall not share their password with any person unless directed to do so by an Executive Admin, the Director of Technology and/or the Director of Security.

557.
e. Upon appointment to the Admin Team, all staff members shall ensure that previous staff statuses (i.e. Community Advisor, Server Moderator Accounts) are secure and in compliance with the above sub-section (5c)

558.
f. The Director of Security shall formulate, post and maintain basic Security Rules for non-admin staff. These rules shall include the restriction on buying, selling, trading or allowing others to access or otherwise use their staff abilities. Enforcement of this sub-

559.
Policies and Procedures Manual

560.
Page

561.
33

562.
section shall be governed by the Enforcement Clause of these Security Policies, along with Director of Human Resources and any Assistant Director of Admin Personnel.

563.
6. Backup Plans:

564.
a. Servers Defined:

565.
i. Server 1: SAMP Gaming Server [Windows] [Dallas]

566.
ii. Server 2: Web Server [Linux] [Dallas]

567.
iii. Server 3: Backup Server [Linux] [Chicago]

568.
iv. Server 4: DayZ Gaming and SAMP Backup Server [Windows] [Dallas]

569.
v. Server 5: Nick's Personal Server [Classified]

570.
vi. Server Z: Any Vortex Hosted Game [Not Directly Accessible]

571.
b. The following areas shall be backed up, as specified, to the “Server 3”:

572.
i.Website - at least 2 times per week

573.
1. Emails

574.
2. Sub Domains

575.
3. Settings

576.
4. Forums

577.
ii.All SAMP Game Server(s) - daily

578.
1. Mode

579.
2. Logs

580.
3. Player Files

581.
iii.Shop - daily

582.
iv.Game Panel - daily

583.
v.Team Speak(s) - at least 2 times per week

584.
c. Any non backup processes hosted on Server 3 will be backed up to Server 2

585.
d. The Director of Scripting shall store the last 5 copies of the PWN locally and also send via instant file transfer to the Executive Director, no other persons shall be authorized to store the PWN.

586.
e. All of the above (except 6c) shall be backed up at least weekly off site of any server and stored locally with the:

587.
i.Executive Director

588.
ii.Director of Tech

589.
iii.Director of Security

590.
iv.Additionally any Executive Admin may opt to store backs ups off site.

591.
v.All other persons are prohibited from storing backups

592.
f. Weekly backups of major processes will be stored by Nick on Server 5.

593.
g. Backups must be kept from the Game Server indefinitely on the Server 3 (or other backup service) but may be deleted after one year locally.

594.
i.Logs

595.
ii.Player Files

596.
Policies and Procedures Manual

597.
Page

598.
34

599.
h. Processes operated from "Server Z" do not need to be backed up by NGG Staff.

600.
7. All sensitive areas shall be IP restricted, where possible, including but not limited to:

601.
a. All box access

602.
b. The Shop

603.
c. Forum Admin Panel

604.
d. Game Admin Accounts

605.
e. The Director of Technology, Assistant Director of Technology and/or the Director of Security shall be required to maintain these IP restrictions.

606.
8. The position of Director of Security shall be created as secondary director, reporting to the Director of Technology.

607.
a. Pay shall be issued at no less than $75 per month and otherwise determined by the Director of Technology.

608.
b. As a Secondary Director this person must be at least a Senior or Non-Gaming Senior Admin or higher.

609.
c. Additionally the Director of Security is required to have been a member of the admin team in good standing for a period of no less than 6 months unless an exception is granted by the Executive Director.

610.
d. The Director of Security shall have full access to Next Generation Gaming except for where prohibited within this document.

611.
e. The Director of Security shall ensure that all backups are being taken as prescribed.

612.
f. The Director of Security shall ensure that all passwords are being changed as prescribed.

613.
g. The Director of Security shall ensure that all IP Restrictions are current and proper. (See Section #7)

614.
h. Ensuring that each Primary and Secondary Director has read and understood this policy within 48 hours of being appointed and then at least once every 60 days.

615.
i. Going over the Security Plan with each new Admin and/or Non-Gaming Admin Staff Member within 72 hours of appointment.

616.
j. The Director of Security shall make a two month commitment to hold the position taking into account any Non-NGG plans that could prevent them from holding the position for any amount of time beyond 3 days.

617.
k. The Director of Security and the Director of Technology, after holding the position for one month, shall be afforded pre-paid Cell Phone paid for by Next Generation Gaming. If the cell phone is accepted, an additional 2 month commitment shall be required.

618.
i.Due to the nature of this privilege, certain additional restrictions may be imposed such as a US Residency Requirement and 18+ Age Requirement.

619.
l. In the event the Director of Security must go on leave or the position becomes vacant, all responsibilities outlined in this document shall become the responsibility of the Director of Technology.

620.
Policies and Procedures Manual

621.
Page

622.
35

623.
m. The Director of Security must give at least 30 days notice to terminate the position to remain in good standing within the team and the community - failure to do so could result in unspecified punishments.

624.
n. Within that 30 days outlined above, The Director of Security, shall train his or her replacement to the satisfaction of the Director of Technology.

625.
o. Additional Staff within the Security Sub-Department may be created pursuant to posted policy and with additional review of the Executive Director. Once approved by the ED, the Director of Technology may determine how appointments are to be made.

626.
p. The Director of Security shall compose a daily Security Briefing and send it to Director of Technology, Assistant Executive Director and the Executive Director. The report shall contain

627.
i. Findings of Daily/Weekly Security Checks (as required below)

628.
ii. New Admin Security Orientation Completed

629.
iii. Director Level Security Policy Reviews Completed

630.
iv. Status of Backup Systems

631.
v. Status of Secondary Processors (Operational Readiness)

632.
vi. Security Enforcement Actions (Violations, etc)

633.
vii. Security Staff Reports

634.
viii. Other such details that may be required from time to time

635.
9. Required to report items: To the Director of Security and noted Roster Changes:

636.
a. For the purpose of IP Restrictions the following shall report their current roster and immediately, any changes to that roster to the Director of Security:

637.
i.Director of Customer Relations

638.
ii.Director of Technology

639.
b. The Director of Security shall be responsible for maintaining a list of the access that each Admin Staff Member has.

640.
c. All changes to staff positions shall be reported and recorded on the Staff Roster.

641.
d. Based on the recorded changes on the Staff Roster the Director of Security shall update the permission tracker and if necessary ensure with the Director of that area that the permission was removed.

642.
e. Staff Members shall be required to submit, in writing, to the Director of Security and the Director of Technology, any exceptional, non routine, permissions issued to any person.

643.
10. Termination or Suspension of Staff: Upon an Admin being suspended or fired, it shall be the responsibility of the Director of Security, or when absent, the Directors listed below, to remove all access from the member in question. Each Department Head, which had connections with the member in question should double check their areas to ensure all access has been removed.

644.
a. The Director of Admin Personnel, the Director of Human Resources, Any Assistant Director of Admin Personnel or Executive Admin shall report any suspension or termination to the Director of Technology and Director of Security.

645.
Policies and Procedures Manual

646.
Page

647.
36

648.
b. All access should be removed without delay, ensuring access was properly removed from that person and any known position he may have had.

649.
c. It shall be the responsibility of the following chain to remove that access, and if said person does not have the access to make such modifications, responsibility to remove access shall go to the next person.

650.
i.Assistant Director of Security - Special Investigations

651.
ii.Strategic Operations Officer

652.
iii.Director of Security

653.
iv.Assistant Director of Technology

654.
v.Director of Technology

655.
vi.Director of Human Resources

656.
vii.Director of SAMP Admin Personnel (SAMP Only)

657.
viii.Any other "Technical Staff" (i.e. Technical Advisor)

658.
ix.Executive Apprentice (aka Executive Administrative Officer)

659.
x.Assistant to the Executive Director

660.
xi.Assistant Executive Director

661.
xii.Executive Director

662.
d. All efforts should be made to remove access prior to informing a person they are suspended or fired.

663.
e. While not a requirement, it shall be up to the Suspending/Termination Authority if the person shall be placed on an IP/Firewall Ban.

664.
11. Security Checks: The Director of Security shall make security checks of the various accounts:

665.
a. EACH DAY, Checks shall be made of:

666.
i. Senior Admin+ Accounts (In Game)

667.
ii. Head Admin, Executive Admin, DoT, and Office of the Executive Director Groups on TS

668.
iii. Shop Accounts

669.
b. At least weekly:

670.
i. All other admin accounts

671.
ii. All other Staff Level Team Speak Access

672.
iii. Gaming Admin Groups on the forums.

673.
12. Secondary Processors

674.
a. Secondary Copies of the following, shall be kept on the Chicago Secondary Server, ready for web operation and kept current and up to date, as stated within the backup plan grid:

675.
i. Forums

676.
ii. Team Speak

677.
iii. Shop

678.
iv. SAMP Main Gaming Server(s)

679.
Policies and Procedures Manual

680.
Page

681.
37

682.
b. It's a goal to have secondary processors up within four hours of any down time, as needed.

683.
13. Ownership

684.
a. Any paid service that NGG utilizes shall be purchased and maintained by the Executive Director and/or Assistant Executive Director

685.
b. Any Google Document that pertains to the shop items and customers must be “owned” by the Executive Director

686.
i.Such as but not limited to:

687.
1. VIP

688.
2. Houses

689.
3. Gates

690.
ii.This does not include non customer related documents such as those pertaining to staff, etc.

691.
c. All other areas, namely Public Relations, must also be owned by either the Executive Director or Assistant Executive Director (Effective August 1 2011) and if they are not owned by or ownership cannot be transferred to, then a new account of that service will be made and used from that point forward.

692.
14. Leave and Backup Duty

693.
a. Anytime the Director of Technology or Director of Security will be unreachable for 48 hours or more, it must be reported (without specifics) that they will be away.

694.
b. The Director of Technology, Assistant to the Executive Director, Assistant Executive Director and Executive Director shall divide each day of the month to be responsible for bringing backups online (within 4 hours)

695.
c. Each of the people listed in subsection B shall be trained in how to instate such backups.

696.
15. Reporting of Accidental Violations

697.
a. There may be the occasion where a Staff Member commits an accidental and honest violation of the Security Policy. Such accidental violations shall be immediately reported to the Director of Security or Director of Technology and in the event that neither of those are online, the violation is to be reported to the highest ranking and senior-most Admin online.

698.
b. Efforts should be made to contain and reverse the violation by any means necessary.

699.
c. The Director of Security shall review the violation and determine if the violation was a true accident and if so the staff member shall be forgiven.

700.
d. In the event the Director of Security finds that violation was not honest or accidental or that the person failed to quickly report the violation or that the violation included other security policy violations, the Director of Security may act accordingly in bringing enforcement action upon the violator.

701.
Policies and Procedures Manual

702.
Page

703.
38

704.
e. If a person has had several pervious accidental violations, the incidents as a whole can be considered reckless and acted upon accordingly if it serves the best interest of the team.

705.
f. A complete failure to report a violation will result in becoming banned from the community for a period of not less than six months.

706.
16. Security Alert Level - The Director of Security shall maintain a standardized Security Alert Level (SAL), based on community events, which shall dictate the actions of the admin team

707.
a. The Director of Security, Director of Technology, and any Executive Admin may "increase" the SAL in responses to certain situations.

708.
b. The Director of Security shall recommend to the Executive Director the reduction of the SAL. Only the Executive Director or Assistant Executive Director shall lower the SAL.

709.
c. All changes shall be noted via the General Admin or Combined Staff Center forums and also must be recorded via "Enforcement Email"

710.
d. A memorandum to the Senior Staff must be made during any changes to SAL-2 or SAL-1.

711.
e. The Executive Director must be contacted during any changes to SAL-2 or SAL-1

712.
f. Guidelines are as follows:

713.
Level Code

714.
Level Number

715.
Actions Required

716.
Black (Lockdown)

717.
1

718.
1. All or selected services locked down from public access

719.
2. Contingency Plans Activated

720.
3. Box Accounts Locked Out Except for ED, AED, DoT, and DoS (Deviations from this must be approved by the ED or DoT)

721.
4. Backups taken every 3 hours and Stored Locally

722.
5. Level 1 Tech Present at all times

723.
6. All items from SAL-2

724.
Red (High Risk)

725.
2

726.
1. Special backups generated

727.
2. Team/Service Wide Password Changes

728.
3. Special Monitoring Procedures in place

729.
4. Level 2 Tech Present at all times

730.
5. Level 1 Tech on call

731.
6. All items from SAL-3

732.
Yellow (Guarded)

733.
3

734.
1. Increased monitoring

735.
2. Selected password or backup changes.

736.
3. Review of all sensitive areas (access checks)

737.
Green (Normal)

738.
4

739.
Normal state of operations, observe Security Policy.

740.
16.2 Tech Level's Defined

741.
Policies and Procedures Manual

742.
Page

743.
39

744.
16.2.1 A Level 1 Tech is defined as: Any person who has LSN Access (or Colo depending on which server company is actively being used), box access, and DNS change access.

745.
16.2.2 A Level 2 Tech is defined as: A person with the above access except for DNS Change Access.

746.
16.2.3 A Level 3 Tech is defined as: A person only with box access.

747.
17. Security Investigations

748.
a. The Director of Security shall have the authority to investigate any matter, group, or person (excluding Executive Admins, unless permitted by the Executive Director).

749.
b. All security breaches and attacks upon NGG are required to be investigated without delay.

750.
c. Prior to the promotion to Senior, Head or Executive Admin or the reinstatement to those ranks, a person must be vetted (investigated) by the Security Department to ensure continued compliance with NGG Security Policies and loyalty to NGG. The Executive Director may grant exemptions to this requirement.

751.
d. During the course of any Security Investigation, all members of NGG (staff or otherwise) are required to cooperate with Security Officials or face suspension or temporary banning (pending review).

752.
e. Security Investigations shall take precedence over all other investigations unless otherwise instructed by the Executive Director.

753.
18. All directives issued in this document are absolute and shall be followed without exception.

754.
a. This includes a restriction on “inherited” authority (which is often seen with the Assistant to the Executive Director having the authority and access of the Executive Director)

755.
19. Server Outages/Network Disruption Reports

756.
a. The highest ranking and senior most staff member present in the On Duty channel shall immediately send a message to techissues@ng-gaming.net at any point when our server(s) becomes inaccessible.

757.
b. The email shall contain which service(s) are down and the time the service(s) became inaccessible.

758.
c. The reporting staff member shall also inform all others in the channel that they will send the email and will call out the issue over the bind as well.

759.
20. Enforcement

760.
a. This Policy shall only be enforced by, unless otherwise noted within Section 6:

761.
i. Director of Security

762.
ii. Director of Technology

763.
iii. Any Executive Administrator

764.
b. All other policies and/or procedures pertaining to policy enforcement shall be suspended in this regards to the Security Policy any only Section 6.20 shall be observed.

765.
Policies and Procedures Manual

766.
Page

767.
40

768.
c. All Enforcement Actions shall be reported to the Director of Human Resources for inclusion into Personnel Records.

769.
APPROVED:

770.
Devin L. Clark

771.
Executive Director

772.
Next Generation Gaming LLC

773.
First Approved: Tuesday, July 12, 2011

774.
Last Modified: Tuesday, November 13, 2012